When will my order ship?
Custom Race + Triathlon Maps: a proof will be emailed to you within 3-4 business days. It will ship the business day after we get your approval. 
We will send 2 emails to you for approval, if there is no response after the second email the order will ship as is. Any changes to the prints will be subject to reprint and shipping charges. 

Marathoner Maps: ship within 3 business days. 
Mugs + T-Shirts: ship within 4-5 business days. 
Framed Prints: framing adds an additional 4 business days to the above timelines

What are my shipping options?
We offer $5 ground shipping via USPS First Class Mail as well as USPS Priority Mail and express options via UPS. Our prints ship out of CO. Calendars out of MA and Mugs out of NC. 

My package says delivered but I don't have it!
We've all been in this frustrating place before. 99% of these packages end up turning up within 48 hours. We ask you to wait, check with your neighbors, your delivery person (if you can) and your post office. You will get an answer quicker if you contact the Post Office directly. Then contact us. 

My tracking says "in transit" or "accepted" and isn't moving!

Our good friends at USPS can be quite the challenge. Sometimes when you enter your tracking it may say that the USPS has accepted the package or it is in transit. The USPS has assured us that packages are moving and being delivered, but have no solid response or feedback on why the tracking online is misleading me, we share in the frustration and are less than happy with the USPS. That said, we still offer USPS because it is the cheapest option and when we switched to the more expensive UPS - customers complained about the cost.  
When in doubt please call the USPS and then, if needed, contact us.


International Shipping
International Shipping generally takes up to 2 weeks via USPS. The tracking is somewhat limited, the only information we have about your international shipment is what you see via your tracking link. The recipient may need to pay taxes and duties on delivery of the order. Because of the complex nature of international shipping Run Ink does not offer insurance or replacement on international orders.
We urge you to purchase digital downloads and avoid international shipping.


When will I get my download?
Humans make these so it does take a little time. 
Custom Race + Triathlon Map Downloads: a proof will be emailed to you within 2-3 business days. If there are no changes then this file is perfect for printing. 
Marathoner Map Downloads: files will be uploaded to your Run Ink customer account within 1-2 business days. You will be sent an email when this occurs. You can download and print at will. 

Can you make a race print for a past year?
Yes, absolutely! We can create a print for any year. If you want the course map to match a specific race year please order a custom race map. 

Do you make half-marathon prints?
Of course! Please order a custom race map if you do not see the half marathon on our site. 

Can you put multiple years and/or times on the print?  
Sure! Because of the increase in the information amount, we will have to omit the bib numbers. Please write the years with their times in the additional info box.

We would like to make these for our team. Can you add our logo in?
Yes, just email your vector file (preferable) or hi-resolution .jpg file to

Can I pre-order a print for next year?
Yes, just enter the runner's name and bib number. When the results are in, email us the time and we will make the print.

Do your prints come in different colors?
To best commemorate your race, we stick to the colors of the race’s branding. If you'd like difference colors you can order a custom race map.

I don’t see my race on your site. Can you custom make a print for me?
Absolutely! Please order a custom race map.

Do you offer framing? We do!


Because each item is made to order, sales are final, but please get in touch if you have problems, we will make it right.


We collect personal data from you only to fulfill your orders. We do not sell any of your information. Rest assured that we do our best to protect your personal data and will inform you if we ever suffer a cyber attack where you data might be exposed.